Returns & Exchanges
At Step2, we want you to love every stride you take in our footwear. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn shoes in their original packaging and include all tags and inserts to ensure a smooth inspection process.
Attach the Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing