Frequently Asked Questions
Everything you need to know about your Step2 shopping journey.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for urgent wardrobe updates.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label.
How do I find my perfect fit?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these to your favorite existing garments for the most accurate fit.
What payment methods do you accept?
Step2 accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Does Step2 ship internationally?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days.